Records Management and Change: The Fun Bit - Changing Behaviours

Conference 2008 Workshop 3 - Monday 10.30-11.20

This presentation reflects personal experience of change and transformation projects within the Scottish public sector and more recently the UN. It starts with the premise that those leading change have the necessary technical skills in their area of practice and that they can organise a project well. But that is typically when things start to go wrong - the staff targeted by the changes just won't behave in the way they are supposed to.

Billy argues that this happens because key change activities, skills and aptitudes are often overlooked. Taking account of these can transform change projects from a painful frustrating exercise that focuses on your ability to sway staff thinking, into a learning and improvement activity based on staff insight and desire to change. In so doing, helping people to change their behaviours becomes the "fun bit".

Acknowledgement

Billy's thoughts draw on the "systems thinking" work of Vanguard's John Seddon, and learning theory of Prof Ikujiro Nonaka and Cognitive Edge's Dave Snowden.

McGilvray.pdf (.pdf, 100.8 KB)

Billy McGilvray, Independent Knowledge Management Consultant

Billy has spent the last 20 years learning about human behaviour, systems and himself - useful topics not usually taught in our education system. Billy is an independent Knowledge Management (KM) consultant. He has recently been working with the Improvement Service,... more...

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